Running a phone repair shop means wearing many hats, and Sebastian is the proprietor of a busy cell phone repair shop known locally as CPR, a franchise business with 170 stores spread across North America, where we fix cell phones of any make and model every day.
Our essential tools help us handle a repair for almost anything, including when a customer says their phone won’t charge, when someone comes in after they crack their screen, when there is water damage soaking the internal parts, or when the battery replacements are overdue, because this is what cell phone repair and phone repairs are really about, and repairing phones properly always starts with the right tools.
Beyond phones, we also fix game systems like PS3, Xbox, and PS5, along with other systems, plus iPad repairs, tablet repairs, and even cameras, DVDs, and Blu-ray discs, since our team knows how to clean and repair a scratch, clear away built-up dust during cleaning, and correct a damaged HDMI port so the HDMI connection works like new on any electronic handheld device.
Common Repair Issues At Phone Repair Shop
Broken glass is one of the most common problems we see on phones, especially Samsungs, iPhones, and the newer LG phones, since screens crack easily when they slip out of a pocket.
Power buttons and charge ports wear out over time, often because people plug and unplug a wire every single day, and most customers don’t realize we can replace part of that mechanism instead of buying a new phone. Batteries also get swapped out on a frequent basis, since a battery loses its charge faster the older it gets, no matter which brand you own.
Technician Training & Warranty
Every technician at our franchise goes through two weeks of formal training before touching a customer’s phone, followed by six months training alongside a senior technician who checks every step.
We only use original equipment parts sourced from trusted suppliers, because doing repairs with cheap parts almost always leads to a part that will fail sooner. That’s why we back every job with a six-month warranty, and if anything goes wrong, our technicians will replace it at no extra cost.
Customer Service & Turnaround Speed
Speed matters most to our customer service team, so we always aim to turn a phone around within 60 minutes to 90 minutes whenever the job allows it. If a customer needs help moving photos, contacts, or apps to a new device, we take the time to handle data transfers before handing the phone back.
Good service means more than just fast hands; it means making sure the person leaves with everything working the way they expect, which is exactly why so many people search for a phone repair shop near me when they need same-day help.
Refurbished Phone Sales
Many customers ask what to do with their old phone once they’ve upgraded to something new, so we buy phones directly from them and put cash in their pocket.
Our team will refurbish each device, place it in a protective case, and then sell refurbished phones to anyone who wants a reliable option without a huge price tag.
This helps people who are two years into a contract, since if you break phone or lose phone before the contract ends, you may not have many options, but you can always buy refurbished phone from us instead of paying for expensive repairs.
Location & Store Info
Our shop sits at 43348 Grand River, on the northeast side near the corner of Novi Road, right inside Novi Town Center, and this street address is easy to find between Pot Belly restaurant and Bigby Coffee.
The area around Novi is an affluent area full of professionals, and this location works well because 12 Oaks Mall sits on the north side of the freeway.
If you’ve been typing phone repair shops near me into your phone hoping for a trustworthy option nearby, you can find directions, hours, and more details about our stores on our website at www.cprnovi.com, and once you visit the mall or drive past 12 Oaks, you’ll see why this spot near Grand River works so well for our customers.
PS5 HDMI Port Repair & Deep Cleaning
A PS5 came in with a damaged HDMI port, a bent pin, and a broken pin buried deep inside, plus thick dust buildup along the bottom base and covers that looked like it came from smoke or vaping mixed with everyday dust.
After removing about 40 screws to reach the top plate and heat sink, the inspection showed the dust had actually worked like a filter, protecting the fan and front fans from the worst of the buildup, and once everything was cleaned, the console looked brand new.
We installed a new port in place of the HDMI port, ran a white light tester to confirm the screen showed a clear image, and once the system was reassembled without any issue, the console powered on exactly the way it should.
iPhone XR Screen Repair (Downtown Orlando)
An iPhone XR came in with a screen busted beyond use, and the whole job, from screen removed to finished repair, only took about 15 minutes to 20 minutes.
During the repair, we moved the earpiece speaker, light sensor, and proximity sensor over to the new screen, added a fresh seal, and closed the phone back up carefully.
Before handing it back, we checked the screen function and Assistive Touch without asking for the passcode, then told the customer to keep the phone charging for about an hour so it would be ready to use again.
iPhone 12 Screen Repair (East Orlando)
The next job was an iPhone 12 with cracked outer glass, and this kind of routine repair is something our team handles almost every day.
We carefully moved the earpiece speaker and other sensors over to the new screen, making sure nothing was damaged, since a small mistake here can break Face ID. Once the screen was back in place with a light plastic film over it, the customer walked out happy, ready to use the phone like normal again.
iPad Screen/Glass Repair
One customer brought in his daughter’s iPad because the glass on the front had cracked after a drop at home. The original color of the iPad was black, but the customer asked us to switch it to white instead, since the daughter didn’t mind the change.
We swapped the glass, matched the new color as requested, and returned the iPad looking almost like a different device.
Additional Jobs & Day Wrap-Up
One job that day was a back glass repair for an iPhone 14 Pro Max, but the wrong color was in stock, so that fix had to wait for the next day.
A quick trip to the local supplier solved the problem, and the schedule for tomorrow already includes a PS5 diagnostic, since the console isn’t powering on, plus a PS4 cleaning to clear out dust.
Running a mobile repair business from a van setup isn’t always easy, but for anyone thinking about the mobile repair path, days like this show it’s absolutely possible to build a career this way, and it’s proof that a good phone repair shop doesn’t always need a storefront to earn trust.
FAQs
How much does a phone repair typically cost?
Most repairs like screen repair or battery replacements range between $50 and $150, depending on the make and model. A trusted phone repair shop will always give you an honest quote before starting the repair.
Does a phone repair shop void my warranty?
Most phone repair shops use original equipment parts and skilled technicians, so your device warranty usually stays intact unless the manufacturer states otherwise.
How long does a typical phone repair take?
A trusted phone repair shop usually finishes screen repair or battery replacements within 60 to 90 minutes for most repairs.
Can a phone repair shop fix water damaged phones?
Yes, an experienced phone repair shop can often save a phone with water damage if it’s brought in quickly for repair.
What is the hardest phone to repair?
Phones with a damaged HDMI port, deep water damage, or tightly sealed back glass tend to be the toughest jobs for any technician. iPhones with advanced Face ID sensors also demand extra care during screen repair.
Can I fix my iPhone for free?
Only minor issues, like a loose charge port or software glitch, can sometimes be fixed without cost. Anything involving cracked screens or battery replacements will need paid repairs and genuine original equipment parts.